Last Updated: 1/2/2026

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Helix Inc., doing business as Helix Information Services (“Helix,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our services, website, and communications, including SMS messaging.

 

Information We Collect

We may collect personal and business information including name, phone number, email address, company details, and information related to service requests or support tickets.

 

How We Use Information

Information collected may be used to:

• Provide IT support services and ticket updates

• Communicate service-related notifications

• Respond to customer inquiries

• Improve service delivery and customer experience

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SMS Messaging & Consent

By providing your mobile phone number and opting in, you consent to receive SMS messages from Helix Information Services related to support ticket updates and service communications.

• Message frequency varies

• Message and data rates may apply

• SMS consent is not shared with third parties or affiliates

You may opt out at any time by replying STOP. For assistance, reply HELP.

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Information Sharing

Helix Information Services does not sell or share personal information with third parties for marketing purposes. Information is used solely for business operations and service delivery.

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Data Security

We take reasonable steps to protect information from unauthorized access or disclosure; however, no method of transmission is completely secure.

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Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be posted on this page with a revised date.